Frequently Asked Questions
- What if I have special needs?
We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department in writing (fax: 954- 628-9622; email: firstname.lastname@example.org).
- Do you provide sign language interpreters?
Yes, we provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all deaf guests onboard.
- Do you provide wheelchairs or scooters?
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.
- Do you accept service animals?
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.
- Can I travel alone?
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting).
- Will I be able to get off the ship during tendering?
We will make reasonable efforts to assist our guests on and off our ships including during tendering operations. On most ships there is an accessible route to the tender platform. Please note that our personnel are not required to lift guests. In some situations due to weather conditions and other factors beyond our control, we may be unable to assist you on or off the ship during tendering operations for safety reasons. Please see our Getting On and Off the Ship for more details.
- Why are able-bodied guests in accessible staterooms?
We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.
- What kind of assistance do you provide in getting on and off the ship?
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.
- What is Azamara Club Cruises' Fit to Travel policy?
Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information
Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.
If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to email@example.com
- What if I have a disability related concern at the pier or on the ship?
We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.
- What if I am oxygen-dependent?
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.
- Is there a Physician onboard your ships?
Yes, Each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara Club Cruises® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.
- Do you require proof of disability in order to reserve an accessible stateroom?
We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
- Do you have wheelchair-accessible staterooms on your ships?
All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.
- Do I need to provide advance notice that I have a disability?
We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.