- Who regulates the cruise industry? Is the cruise industry regulated?
The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority.
- All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention.
- Safety-related regulations and requirements are rigorous – and we often go substantially above and beyond what is required; for example, carrying backup mechanical, navigational and safety provisions.
- Our ships' crews undertake extensive training, certification, drills and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures.
- Our vessels, regardless of where they sail in the world, comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.
- Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. Their examinations focus on lifesaving equipment and safety and environmental protection items and these officials have the authority to prevent our ships from sailing if we fail to adhere to regulations. In addition to these inspections, ongoing system of internal as well as external (independent) marine expert audits also helps us remain vigilant, safely operate our ships and maintain effective systems
- What can you tell me about Azamara’s captains?
- Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea. Officer's licenses are issued by their home countries, and each country has their own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watchkeeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watchkeeping. Beyond licenses, each officer needs a license endorsement from the Flag State of where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watchkeeping requirements.
- Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.
- There are usually two or three levels that precede a Master – Unlimited License. Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.
- The Captain is in charge of a ship however, we practice Bridge Resource Management (BRM) - and part of that is to encourage personnel on the bridge to question and when necessary, challenge the Captain.
- Each ship has two dedicated Captains assigned to it. Each Captain alternates their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.
- Our Captains are typically selected and appointed from within our own fleet. They have to have a marine license (at the level of Master - Unlimited Tonnage) and most of our Captains have approximately 15 years of experience before promotion to Captain. There are also many various marine training courses and examinations that they are required to take throughout the course of their career as an Officer.
- All of our Captains hold a Master - Unlimited license. On our ships, we require the Captain and the Staff Captain to hold a Master - Unlimited license. At any given time, we can have a few Officers who have met all the requirements and are ready to be Captains, but they continue as staff captains until a Captain position opens up. The final step in the process to be promoted to Captain is an interview with our shoreside leadership team. Most of our Captains have approximately 15 years of experience before they are promoted to Captain. Currently, each of our Captains has an average of 25 years of experience on the seas.
- You can learn more and get to know our captains better on our Captains and Crew page.
- What happens if there’s a fire onboard the ship?
- Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.
- Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.
- Although all of our vessels are equipped with advanced fire detection and suppression systems, fire safety really begins with prevention. Our ships are constructed and outfitted to comply with stringent international fire safety regulations, including requirements for fire integrity of bulkheads (walls) and windows and fixtures onboard (such as furniture and carpets). Our ships are inspected throughout construction by third-party safety inspectors from recognized classification societies and port state safety agencies like the U.S. Coast Guard.
- While the ship's officers and security team receive specialized training, every crew member must participate in safety and security training modules, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.
- What if the ship loses electricity?
If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.
- What is a "muster drill"?
Muster drill is a mandatory exercise with the objective to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to put on a life jacket) is presented.
- What else can you tell me about muster drills?
- Each ship has alternate muster stations available throughout the ship and each crew member at all locations are trained in mustering procedures.
- The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in our fleet is to be held prior to departure on embarkation day.
- Announcements for the guest assembly drill are usually made in English. The announcements are also made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).
- Guests should not bring life jackets to the muster drill. In the unlikely event of an emergency, our procedures direct guests to precede directly to their muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their life jackets if they are in another part of the ship at the time. Once a guest arrives at their muster station, a crew member will provide them with a life jacket. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability.
- During the mustering process, trained crew with high visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs. In addition, if for any reason people cannot get to their designated muster/assembly station the Ship's emergency plan calls for crew to check every stateroom and space on the ship to ensure guests have made it to their assembly stations, and that if someone needs assistance to do so, it is provided.
- Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their port of embarkation.
In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:
- Clear instructions to be followed in case of an emergency
- Location of the guest's Muster/Assembly Station
- The essential actions to be taken in an emergency
- The method of donning a lifejacket
- What can you tell me about the lifesaving crafts onboard Azamara’s ships?
- The number of lifesaving crafts varies depending on the class/size of ship. All of our ships have sufficient survival crafts for everyone on board, plus additional capacity in reserve, per regulatory requirements.
- The lifesaving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the lifesaving crafts are lowered into the water and pulled away from the ship.
- What should I know about the Zika virus before sailing?
Azamara Club Cruises is committed to the safety and health of our guests and crew. We are closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing. Azamara Club Cruises will assist any pregnant women who do not feel comfortable sailing to countries affected with the Zika virus by providing alternate itinerary options. This may include providing guests with a future cruise credit valid for two years so that they may re-schedule their voyage for a later date, with no penalty. Guests seeking additional information on the Zika virus are encouraged to contact their primary care physician or visit the CDC's website.
- How can I join Le Club Voyage?
You can sign up online at AzamaraClubCruises.com/le-club-voyage/enrollment, or call our Le Club Voyage desk at 1.888.532.5828 for US and Canada guests. International guests should click here for contact details. The desk can also be reached at LeClubVoyage@AzamaraClubCruises.com. If you are onboard, you may enroll by contacting the onboard Cruise Sales Manager or by visiting In Touch onboard Azamara Journey, and eConnections onboard Azamara Quest, where any of the workstations can be used to enroll free of charge.
- Is anyone ineligible for Le Club membership?
Guests who sail on complimentary voyages, book using certificates (excluding charity certificates), Seminar at Sea voyages, Charter voyages, Travel Agent rates, Interline guests, and Employee rates do not earn Club Points in the program and are not eligible for benefits or membership in Le Club Voyage.
- How do I know if I am a Le Club Voyage member?
- How do I find my Le Club Voyage member number and tier level?
- If my Le Club Voyage tier level is wrong or I am missing a voyage, how can I update my information?
To update any of your Le Club Voyage membership information, please e-mail us at LeClubVoyage@AzamaraClubCruises.com, or call us at 1.888.532.5828 for US and Canada guests. International guests should click here for details.
- Is the Le Club Voyage Program still reciprocal with Celebrity Cruises' Captain's Club Program?
Yes. Guests who sail with Azamara Club Cruises and Celebrity Cruises will earn points for both Le Club Voyage and Captain’s Club, and will enjoy select member benefits on both lines until further notice. Le Club Voyage also offers select reciprocal benefits with RCL’s Crown & Anchor Society. See chart below for details.
Azamara Club Cruises
Le Club Voyage
Royal Caribbean International
Crown & Anchor Society
Preview (0 points) Preview (0 points) Adventurer (0 – 149 points) Classic (0 – 149 points) Explorer (150 – 299 points) Select (150 – 299 points) Platinum (30 – 54 points)
Emerald (55 – 79 points)
Discoverer (300 – 749 points) Elite (300 – 749 points) Diamond (80 – 174 points)
Diamond Plus (175 – 699 points)
Pinnacle (700+ points)
(750 – 2,999 points)
Elite Plus (750 – 2,999 points) Discoverer Platinum
Zenith (3,000+ points)
- I'd like to receive Le Club Voyage marketing e-mails. Where can I sign up?
If you’d like to receive Le Club Voyage e-mail communication, you can opt-in by logging into your MyAzamara profile on our website or sign up at AzamaraClubCruises.com/email.
- Where can I learn more about Le Club Voyage program benefits?
- How are points awarded?
On January 1, 2015, we introduced a new points structure. Le Club Voyage points are earned per night based on stateroom category.
Stateroom Category Points per night on sailings departing on or after Jan. 1, 2015 Club Interior 2 Club Oceanview 3 Club Veranda 5 Club Continent Suites 8 Club Ocean, Club Spa and Club World Owner Suites 18
- What is special and unique about Le Club Voyage voyages?
These annual voyages are created especially for Le Club Voyage members, offering special activities and events. Without giving too much away, these may include exclusive Cruise Global, Connect LocalSM shore excursions for members, destination-themed onshore parties, and more. Le Club Voyage voyages are not complimentary, but certain activities on these voyages will be. In October 2016, get ready for Arabian nights (and days) on an exciting 10-night voyage to the Arabian Gulf & Emirates—including the United Arab Emirates, Oman, Bahrain, and Qatar.
- How will complimentary nights be redeemed? Can complimentary nights be combined? Can they be divided and used on different bookings?
To earn complimentary nights, members must have sailed with Azamara within the past three years, and at least 50% of their voyages must be with Azamara Club Cruises.
Complimentary nights are awarded only when moving to a new tier after January 1, 2015. Members can earn up to 10 complimentary nights at the top level.
Complimentary nights must be booked within 12 months of moving up in tier. They must be redeemed on a new reservation. Complimentary nights cannot be combined or divided and used on a different reservation. Reservations can be made on most voyages open for sale at time of booking. Blackout dates will apply. To see a list of blackout dates visit AzamaraClubCruises.com/terms.
Complimentary nights may only be redeemed on voyages of seven nights or more. Travel Partners will receive commission for the nights their clients purchase, but not for free nights. Discoverer Platinum members who receive 10 complimentary nights will be able to use their remaining complimentary nights if they book a 7-night voyage.
Note: Members who receive complimentary nights are responsible for taxes and fees on the complimentary nights.
A new Discoverer member receives 4 complimentary nights when moving from the Explorer tier to the Discoverer tier. Once they redeem their 4 complimentary nights, they'll pay for 3 nights if they book a 7-night voyage, or pay for 6 nights if they book a 10-night voyage.
A new Discoverer Platinum member receives 10 complimentary nights when moving from the Discoverer Plus tier to the Discoverer Platinum tier level. This member books a 7-night voyage and has 3 complimentary nights remaining. The remaining 3 complimentary nights may be used on a new booking made within 12 months following the sailing when they reached the Discoverer Platinum level.
- Will my Travel Partner be able to book me using my Le Club Voyage benefits, such as the quarterly savings or upgrades?
Travel Partners will have booking system access to all savings and benefits of the new Le Club Voyage program. Azamara Club Cruises will provide appropriate promotion codes to guests and Travel Partners for each benefit. Benefits will be redeemed the same way promotions are currently booked today. The only difference is the Travel Partner will need to add their client’s loyalty number to the booking to receive appropriate tier savings. This applies to the following benefits: Quarterly 10% savings and Earned Complimentary Nights. For the $199 Stateroom Category Upgrade benefit, Travel Partners will have to contact Azamara Club Cruises once notified that their client is eligible for a stateroom category upgrade. The Onboard Passages Savings benefit will be booked onboard by the Cruise Sales Manager. Guests must let the onboard Cruise Sales Manager know that they’d like their Travel Partner to receive credit for the new booking. Travel Partners will receive commission on all the above offers.
- What if I have dietary restrictions?
With advance notice, we can accommodate most special dietary needs. Please submit your request in writing to our Access Department no later than 40 days before US sailings, and 80 days before all other sailings.
Fax requests to 954.628.9622
or email to: Special_Needs@AzamaraClubCruises.com
Standard kosher-style menus are available on all voyages. On the day of boarding, please confirm your special dietary arrangements with the restaurant manager.
- Do I need to make a reservation?
Reservations are not accepted in our main dining area, Discoveries Restaurant. If you want to dine in one of our two specialty restaurants Prime C and Aqualina, reservations are strongly recommended to avoid disappointment.
- What is the dress code?
In all of our dining rooms we encourage guests to follow a “resort casual” dress code, following good taste and common sense. Bare feet, tank tops, baseball caps, bathing suits, shorts, and jeans are not allowed in the main dining room or two specialty restaurants. When dining at Windows Café guests must wear footwear and a cover-up or shirt.
In Prime C, Aqualina, and Discoveries Restaurant, many guests enjoy dressing up. Formal evening wear (ball gowns and tuxedos) is not expected. We recommend that men bring a sport coat or suit; for women, dresses, skirts, blouses with pants and capris are all appropriate attire.
- Is every restaurant and dining area included in the price of my voyage?
Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of our six restaurants without additional cost. For all other guests, there is a surcharge of $30 per person to dine in our specialty restaurants Prime C and Aqualina, while our other four restaurants are included in the price of your voyage.
- Is there assigned seating?
No, seating is not assigned. Guests can choose to sit where they like.
- How did you choose the inclusive liquor brands?
The selection of inclusive liquor brands is based on our relationships with various liquor distributors.
- Why are selections of inclusive liquor brands so limited?
Liquor brands were selected for guests who have no strong brand preference but still appreciate a choice of spirits. You can upgrade to one of our beverage packages (or order single drinks) for a reasonable charge.
- Can I make substitutions from one beverage package to another?
Unfortunately, that is not possible. We suggest choosing a beverage package that has the greatest number of your favorite liquor brands.
- Does every beverage package include all the liquor brands from the lower tier packages?
Yes, all liquor brands from a lower tier package are included in higher tier packages.
- Will I be able to purchase beverage packages once onboard? Is there a time limit?
Yes, you can buy a beverage package throughout your voyage. Charges begin the day you purchase the package.
- If I purchase a beverage package a few days into my voyage, can I purchase for the entire voyage and get my previous beverage charges removed?
No, beverage packages cannot be purchased retroactively. Any charges prior to the day you purchase your package will remain on your account.
- Am I able to downgrade my beverage package throughout the voyage?
No. Once a beverage package has been purchased, it is not refundable and cannot be downgraded to a lower tier package.
- Is champagne included in the wine packages?
Yes, a few select champagnes are included in the wine package.
- Where can I find the full spirits listed for all beverage packages? How about the wine and beer listings?
A laminated listing will be available for review at each bar venue, or you can also view our beverage packages online.
- Why can I only order one drink at a time?
Beverage packages are per person, so only one drink may be ordered at a time.
- When I purchase my beverage package, are the drinks unlimited?
Yes, packages offer unlimited drinks per person within the parameters of our responsible alcohol service guidelines.
- Why don’t you offer a Super Premium beverage package?
Pricing for super premium liquor brands ranges too widely to fit in one package. Super premium brands can be ordered as individual drinks.
- If I purchase a beverage package can I have drinks delivered to my stateroom?
If you have purchased a beverage package, you can order a drink through room service, during standard bar operating hours. However, our select complimentary spirits, beer, and wine are not available through room service.
- Are all selections available at all ship bars?
Yes, they are.
- What beverages are included in my cruise fare?
Your cruise fare covers select standard spirits, international beers, and a changing selection of one red and one white wine by the glass each day throughout your voyage. Learn more about our inclusive amenities.
- Do I need travel protection?
When you're planning the best vacation of your life, you should have nothing to think about except having a good time. But the unexpected CAN happen, so we encourage every Azamara guest to purchase travel protection. The Cruisecare travel protection program can help protect your vacation investment and give you some peace of mind by providing the following benefits:
CRUISECARE CANCELLATION PENALTY WAIVER PROGRAM1, non-insurance features provided by Azamara Club Cruises
- Cancel your trip for ANY reason and receive a credit for a future cruise valued at 75% of the penalty amount
- Reimbursement up to 100% of trip cost if you must cancel your cruise because you're sick or hurt, there's a death in the family, or one of CruiseCare's other specified reasons
1Notice to Minnesota, Missouri and New York residents only: Trip Cancellation benefits are underwritten by Arch Insurance Company. In addition, Cancel for Any Reason credits can be purchased separate from the Travel Insurance Benefits. Contact 1-888-722-2195 for details.
CRUISECARE TRAVEL INSURANCE PROGRAM, underwritten by Arch Insurance Company
- Trip Interruption: up to total trip cost if you can't start or finish your cruise vacation because you're sick or hurt, there's a death in the family or another covered reason
- Trip Delay: Reimbursement up to $500 for catch-up expenses like meals and hotel if you are delayed getting to or from your trip
- Reimbursement of medical expenses up to $10,000 each if you get sick or hurt on your trip
- Up to $1,500 reimbursement if your things are lost, stolen or damaged or $500 if your bags are delayed 24+ hours and you need to purchase necessary items
- Emergency Evacuation/Repatriation: Coverage if you need emergency medical transportation, up to $25,000.
Travel insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.
CRUISECARE WORLDWIDE EMERGENCY ASSISTANCE, non-insurance services provided by On Call International
Travel assistance, medical assistance, and emergency services, 24 hours a day, 7 days a week.
For more details, visit archinsurancesolutions.com/coverage/Azamara or contact the program administrator at 1-877-538-3816.
- Is cancellation protection available?
Yes. The plan provides a full refund (up to 100% of trip cost) if you cancel for a specified reason. If you cancel for ANY other reason (even if you just change your mind), you’ll receive credits to sail with us on a future cruise (75% of the penalty amount). Non-insurance features are provided by Azamara Club Cruises
- Will I need extra insurance?
Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all guests check their own insurance coverage prior to departure. For some peace of mind, Azamara Club Cruises® Travel Insurance Program offers medical, baggage and trip delay coverage for the duration of the cruise vacation. Underwritten by Arch Insurance Company.
- Does CruiseCare include baggage protection?
Yes. The plan provides reimbursement up to $1,500 for the loss, theft, or damage of your luggage and/or personal iteams. Should your bag be delayed by the airline for more than 24 hours, you may be reimbursed up to $500 toward the purchase of necessary items. Underwritten by Arch Insurance Company.
- How do I Enroll in CruiseCare?
You can enroll in CruiseCare any time between making your initial cruise deposit and final payment. Call Azamara Club Cruises or your travel agent to enroll. Please note that CruiseCare benefits are valid only if the appropriate plan costs have been received (in addition to any required cruise deposits or payments).
- How do I File a CruiseCare Claim?
Visit www.aontravelclaim.com to initiate a claim online
- Where Can I Learn More About CruiseCare?
You can contact our program administrator at 1-877-538-3816 or view your state-specific policy details at www.archinsurancesolutions.com/coverage/Azamara
Travel insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.
Some portions of the plan are non-insurance features or services such as the Cancellation Penalty Waiver Program which is provided by Azamara Club Cruises or Worldwide Emergency Assistance Services which are provided by On Call International.
- Is there an additional cost for shore excursions?
Yes, there is a small fee for each Cruise Global, Connect LocalSM shore excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees.
- Can I book a private shore excursion?
Of course! Our luxury tour service lets you create any experience you’d like or customize our existing signature tours. Please fill out our Cruise Global, Customize Local Request Form at least 30 days prior to sailing.
- I’m traveling with a large group. Can I organize a group shore excursion?
Yes, your group of 16 or more guests may choose a private tour from our regular program, or you can customize a tour based on your group’s interests, hobbies, and budget. Submit your group request to firstname.lastname@example.org.
- Can I take more than one shore excursion in one port?
That depends on how much time we have in port, and what shore excursions are offered in a particular place. Generally, we recommend one shore excursion per port, to allow plenty of time to explore on your own and to allow for spontaneity to play a hand in your experience.
- Does every port offer shore excursions?
Though the majority of our destinations have multiple shore excursion options, there are a few ports that do not.
- Are the shore excursions led by Azamara staff?
Shore excursions are led by knowledgeable and experienced guides who work with reputable local independent operators. The exceptions are Cruise Global, Bike Local and Azamara Chef Experience tours, which are lead by Azamara staff.
- What if my shore excursion runs late and we miss the ship departure?
In the unlikely event that your tour is significantly delayed, we will make all arrangements for you to return to the ship at the earliest opportunity at no expense to you.
- Do I have to book my shore excursions before I depart for my voyage?
We strongly suggest booking your Cruise Global, Connect LocalSM shore excursions tours before departure to avoid disappointment since all the experiences are on a first come first serve basis. There is however a shore excursions kiosk onboard each voyage for you to book last-minute excursions.
- What happens if I pre-book a shore excursion but I have to cancel it?
Tours involving flights, trains, special events, overnight stays, hotel stays and Private Discoveries must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply. All other Cruise Global, Connect Local℠ shore excursions have a hassle-free 48-hour cancellation policy. Effective for tours scheduled to depart on or after March 29, 2017.
- I have limited mobility, are Cruise Global, Connect LocalSM shore excursions accessible?
Absolutely! We offer easy shore excursions in select ports that are designed for guests for fulltime wheelchair users, or guests who are unable to walk or negotiate motor coach steps. If you want to take one of these tours, simply browse the tour options and fill out an Accessible Shore Excursions Form prior to departure.
- Can I cancel my pre-booked shore excursions and rebook them with my Onboard Credit?
No, unfortunately this is not possible.
Accessible Shore Excursions
- Q: What are "accessible" tours?
A: Accessible tours are tours designed for full time wheelchair users or guests unable to negotiate motor-coach steps. They are available in certain ports based on the transportation we have been able to secure.
- Q: When can I book "accessible" tours?
A: Please submit the completed Accessible Shore Excursions Form no later than 10 business days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.
- Q: What type of transportation is used on "accessible" tours?
A: These tours are conducted with accessible vehicles that are lift or ramp equipped.
- Q: Are all tours wheelchair accessible?
A: Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchair/ scooters.
- Q: Can all guests with limited mobility participate on the accessible tours?
A: Due to the limited number of seats available in these specialized vehicles and the limited number of tour options available for guests unable to negotiate steps, we give preference on these tours to those guests in need of an accessible vehicle and their companion.
- Q: Are there different activity levels for shore excursions?
A: To assist guests in choosing their Cruise Global, Connect LocalSM shore excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each excursions title and appear within each excursion description. The symbol(s) represents Mild/Moderate/Strenuous. You may also find symbol(s) which refer to excursions recommended for our guests with limited mobility.
- Q: How can I obtain shore excursions accessibility information?
- Q: How can I find out if a tour is too strenuous and more than I can handle?
A: To assist guests in choosing their shore excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each tour title and appear within each tour description. The symbol(s) represents Mild/Moderate/Strenuous. Guests will also find wheelchair symbols which highlight accessible shore excursions for guests with wheelchairs.
- Q: How do I find out which tours are wheelchair accessible?
A: Please complete the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form. Once the information is received we will be able to provide you with the applicable list of tour available for your sailing.
- Q: Can all wheelchairs or scooters be accommodated on the accessible vehicles?
A: All accessible vehicles have rules of compliance that vary by country. Guests in need of an accessible vehicle to participate on a tour must submit the Accessible Shore Excursions Form.
- Q: Can my scooter fit in the motor coach luggage compartment?
A: Most tour vehicles are able to accommodate a standard size manual collapsible wheelchair as long as the guest can negotiate the motor coach steps. Guests traveling with a scooter or other type of wheelchair must first check with Accessible Shore Excursions by completing the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form.
- Q: Are the tour motor coaches lift equipped in the continental U.S.?
A: Accessible transportation (bus or van with a ramp or lift) is available at U.S. ports for tours that are wheelchair accessible. Accessible transportation is available upon request and on a first come basis.
- Q: Are the tour motor coaches lift equipped outside of the United States?
A: Not all tours operating outside of the United States offer accessible transportation. Unfortunately, most of the motor coaches and/ or transportation used for shore excursions is not equipped with ramps and/ or lifts; therefore, for those ports that don’t have accessible motor coaches, we suggest to book Cruise Global, Customize Local accessible shore excursions via Private Accessible Vehicle (with ramp or lift) Private Accessible excursions are customized to your liking and include an additional cost.
- Q: What are Private Arrangements via Private Accessible Vehicle?
A: In those destinations outside of the United States where the tour operators do not have vehicles outfitted with lifts or ramps, private transportation is sourced to provide transportation to our full time wheelchair user guests wishing to participate in Cruise Global, Connect LocalSM shore excursions. This private transportation is upon request, subject to availability, and carries an additional cost. The type transportation (lift/ramp, van/sedan) sourced varies per tour operator and destination.
- Q: How far in advance do I need to request Private Transportation?
A: We suggest for you to submit your request no earlier than 90 days and no later than 21 days prior to the start of your cruise vacation.
- Q: Are all types of water transportation (boats, catamarans, water taxis, ferries, etc.) wheelchair accessible?
A: Not all boats used on our tours will provide ramp access. In some tours, guests will need to negotiate several steps to access the vessels.
- Q: If I am a full time wheelchair user guest traveling with a scooter, can I disembark at ports where the ship tenders?
A: In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. Weather, sea conditions, and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons. For more information regarding tendering policy, contact our Access Department at email@example.com or by calling 1 866 592 7225.
- Q: What is considered a Level I shore excursion?
A: Level I shore excursion is geared toward guests who are able to walk short distances, can negotiate motor coach steps, and travel with a standard manual collapsible wheelchair, walker, rollator, or a folding cane.
Guests traveling with a collapsible scooter, and wishing to participate in Level I tours, should submit their collapsible scooter information and dimensions within the Accessible Shore Excursions Form so we can confirm if the collapsible scooter can be accommodated. It is strongly recommended guests travel with a companion to assist with the loading/unloading of the wheelchair/scooter.
NOTE: Please be advised that motorized scooters/wheelchairs may or may not be accommodated depending upon their size and weight.
- Q: What is considered a Level II shore excursion?
A: This level is for those guests that are unable to walk short distances, cannot negotiate motor-coach steps and who travel with a wheelchair/scooter.
Note: Bear in mind that Americans with Disabilities Act (ADA) regulations and guidelines do not apply outside of the United States. Therefore, you may experience some differences with transportation, venue access, etc. Some ports may not offer accessible excursions. However, you may inquire about private arrangements via an accessible vehicle. These arrangements come at an additional cost.
- Q: What if I’m traveling with a service animal?
A: Guests traveling with a service animal should contact Accessible Shore Excursions to review guidelines and arrange special accommodations on tours.
- Q: Can I bring an oxygen cylinder of concentrator on tour?
A: Guests taking an oxygen cylinder or concentrator while on tour should provide in advance the dimensions of the device (length x width x height) to accessible shore excursions. Please include this information in the Accessible Shore Excursions Form. This information will ensure special accommodations are in place.
- Register your My Azamara account.
Make sure your My Azamara account is registered before logging in. After you’ve registered your account, return to the My Azamara page and enter your log in details.
- Register a different username from your celebrity cruises or royal caribbean international accounts.
You will not be able to log in to your My Azamara account with the same username you use for our sister brands. Your username must be unique. Please note your username and password once registered for easy reference.
- Check your spam and trash email folders for password recovery.
If you’ve asked for help recovering a password and haven’t received an email message, check your SPAM and Trash folders. Some email providers may block these messages from appearing in your inbox.
- Contact us if you’re still having trouble logging in.
Cruise Documents & Luggage Tags
- When do I receive my cruise documents?
Ticketing for domestic bookings begins 49 days prior to the sailing date provided the booking is paid in full, there are no waitlisted items, and air travel (if applicable) is finalized.
- How will I receive my cruise documents?
An email will be sent to the address used for booking, which can be the guest direct or the travel agent. The email will inform the guest/agent the electronic cruise documents for Reservation Number XXXXXX are ready, and provide a link to the documents.
- How do I access my cruise documents?
The guests/agent will need to enter the reservation number, last name, ship and sail date to access the documents. The email will instruct guests/travel agents to print and carry these documents for the boarding process as well as the required forms of citizenship and identification (i.e.: a valid Passport, visas as required or other Department of Homeland Security approved documents).
- Can I check in online?
Yes. The cruise document email will also provide information on online check-in, which is available up to 4 days prior to the voyage. Guests who do online check-in will be asked to complete immigration and embarkation forms, accept the Cruise Ticket Contract, and set up their onboard expense account. You will also be asked to print the Xpress Pass which will be collected during the on-ship check-in process.
- How do I receive luggage tags?
The documentation package you receive will include instructions for printing paper luggage tags that should be affixed to your luggage before leaving home along with another form of I.D., such as a name tag.
For U.S. and Canadian passengers only: If guests/ agents enter the online check-in section at least 14 days prior to sail date, they may request personalized ship luggage tags be mailed to the passenger.
If tags are not printed or requested by mail, guests will receive ship luggage tags from Azamara porters at the pier.
- How do I recover an item I lost on the ship?
Please visit the Guest Services desk if you have lost an item while still onboard the ship. To claim a lost item after debarkation, please visit the following link, and one of our representatives will be in touch to help you claim your item.
- I filled out the claim form. How long do I have to wait before someone contacts me?
You will receive a response from an Azamara representative within 5 business days.
- Myth: Cruises are way too crowded.
Reality: With Azamara’s two 686-guest club-like ships, the Azamara Journey® and the Azamara Quest®, you can enjoy a more intimate onboard experience. And because our ships are smaller, we can dock in ports where other ships can’t. This means whether you’re on land or at sea, you’ll never have to feel like you’re lacking a little extra elbowroom.
- Myth: Cruise ships are full of germs.
Reality: According to statistics, you’re 750 times more likely to catch a common stomach bug on land than on a cruise ship. In fact, less than 1% of all norovirus outbreaks occur on cruise ships.
- Myth: Cruise ships are boring.
Reality: From guest lectures given by in diverse fields to White Night parties, spa, casino, entertainment, and our exclusive Nights in Private Places, (just to name a few), you’ll always have something to do on board. Not that you’ll spend much time there anyway—we stay longer and later in more ports than any other cruise line.
- Myth: Alcohol is way too expensive.
Reality: On an Azamara cruise, nightcaps, celebratory drinks, thirst-quenching suds, and tasty tipples are on us! Select standard spirits, international beers, and a changing selection of red and white wine are all included in the price of your cruise.
- Myth: The food is always the same boring buffet.
Reality: With dishes like beef tenderloin Carpaccio with orange oil, lobster bisque, and fresh sushi on our daily menus, every meal on an Azamara voyage is a fine dining experience. And for true foodies, our Chef’s Table dinners—complete with expert wine pairings— will introduce your taste buds to a world of flavors without even leaving the ship.
- Myth: Cruise ships aren’t safe.
Reality: Safety is our number one priority. Our crew is highly trained in emergency procedures, and our ships are outfitted with the latest state-of-the-art, industry-leading safety equipment. Not to mention, every passenger takes part in a muster drill that covers all necessary safety procedures for your voyage.
- Myth: I’m going to get seasick.
Reality: Even if you suffer from motion sickness during car rides or on airplanes, it’s unlikely you will become seasick aboard our ships. In fact, many people don’t notice any motion at all! The sheer size of our ships and specialized stabilizers are designed to give you the smoothest ride possible.
- Myth: Cruises are for old people who aren’t very active.
Reality: With Azamara’s Destination Immersion® style of travel, there’s plenty to do for those who are both young and young at heart. For starters, we spend more time in port than any other cruise line, so whether you want to take part in our customized Cruise Global, Connect LocalSM shore excursions or Cruise Global, Meet Local tours or explore on your own, there’s no reason to sit still for long! Once you’re back on ship, it’s not all buffets and early bedtimes. For those looking to stay in ship shape, we offer customized personal training and Body Sculpt Boot Camps in addition to our fully equipped fitness center. And even when you want to relax, there’s plenty to inspire your mind and body, from our luxurious spa, to exciting onboard entertainment options, and so much more.
- Myth: Cruises are expensive.
- Myth: Cruises are claustrophobic.
Reality: With Azamara’s Destination Immersion® style of travel, you’ll get to experience every stop from a locals’ perspective. And since we spend more time in port than any other cruise line—including several overnight stays on many of our voyages—you’ll never feel like you’re trapped in one place. Plus, going on a cruise doesn’t have to be a long-term commitment—unless you want it to, of course! Azamara offers cruises as short as three nights and as long as…well that’s up to you! Our shorter voyages are the perfect opportunity to get your feet wet and discover the wonderful world of cruising without feeling like you’re boxing yourself in.
- Myth: Cruises only go to touristy hot spots.
Reality: From the exotic shores of the Seychelles, to the down under streets of Sydney, the remote Faroe Islands and everywhere in between, Azamara’s smaller ships mean we can go to smaller and more off-the-beaten-path ports than other cruise companies. Plus, with our bespoke Destination Immersion® style of travel, you can experience each and every port like a local with Cruise Global, Connect Local℠ shore excursions.
- How can I use my Onboard Credit (OBC) pre-cruise?
Guests sailing with Azamara starting September 2018 may use their OBC pre-cruise to reserve Azamara Shore Excursions before boarding up until two days prior to their voyage. To book your shore excursions, login to Voyage Planner or contact us at 1-855-AZAMARA.
Watch a video to see how to apply OBC in Voyage Planner.
- Can I use my onboard credit towards the purchase of other onboard items?
No, currently guests may only use their onboard credit towards the purchase of shore excursions. Guests will not be able to use their onboard credit to purchase beverage, Internet, dining, spa, etc., until they get onboard the ship.
- Can I still use my onboard credit pre-cruise if I’ve already purchased my tours using a credit card?
Yes, guests sailing with Azamara starting September 2018 may cancel their shore excursions and re-book online using their onboard credit in Voyage Planner. Please note, exchange rates may vary.
- Do I need to use my entire onboard credit when making a purchase?
No; guests have the option to use their full onboard credit or apply a portion of it towards their shore excursion purchase; however, they must pay the difference with their credit card. If the credit amount is greater than the cost of the shore excursions selected, there will be a remaining OBC balance available for use.
- Where can I see how much onboard credit (OBC) I have?
Login to Voyage Planner using your reservation number, last name and sailing date to view your OBC balance or contact us at 1-855-AZAMARA.
- What if an item is cancelled or rescheduled?
If an item is rescheduled, the OBC will remain as a form of payment on the product. The credit will be added back to the OBC Balance for cancelled items.
- What is the currency exchange rate on my booking?
Reservations booked in other currencies will display the current exchange rate to USD. This will fluctuate weekly until the first payment is made for shore excursions with the OBC. At that point, the exchange rate will be locked in for future purchases on that booking.
- What if I have special needs?
We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department in writing (fax: 954- 628-9622; email: firstname.lastname@example.org)no later than 40 days before US sailings, and 80 days before all other sailings.
- Do you provide sign language interpreters?
Yes, we provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all deaf guests onboard.
- Do you provide wheelchairs or scooters?
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.
- Do you accept service animals?
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.
- What if I’m visually impaired?
We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.
- Can I travel alone?
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting).
- Will I be able to get off the ship during tendering?
Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.
- Why are able-bodied guests in accessible staterooms?
We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.
- What kind of assistance do you provide in getting on and off the ship?
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.
- What is Azamara Club Cruises' Fit to Travel policy?
Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information
Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.
If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to email@example.com
- What if I have a disability related concern at the pier or on the ship?
We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.
- What if I am oxygen-dependent?
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.
- What if I require dialysis?
Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.
- Is there a Physician onboard your ships?
Yes, each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara Club Cruises® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.
- Do you require proof of disability in order to reserve an accessible stateroom?
We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
- Do you have wheelchair-accessible staterooms on your ships?
All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.
- Do I need to provide advance notice that I have a disability?
We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.
- Can I still participate in Cruise Global, Connect LocalSM shore excursions with a disability?