Frequently Asked Questions

Do I still need to fill out the claim form if learned of the lower rate by speaking to an Azamara Certified Vacation Planner?

Yes.

When will the onboard credit be applied to my booking?

Within 48 hours of submitting an eligible claim.

When will I receive communication regarding the eligibility of my claim?

Within 48 hours of submission.

Which bookings are eligible for the Azamara Best Price Guarantee Program?

New individual bookings made as of May 17, 2010.

Do I need to book the lower rate before filing the claim?

No.

What information do I need to submit the claim?

Our reservation number, your contact information (including email address), the lower price and where the lower price was advertised.

How do I submit a claim to receive the difference?

The claim form must be submitted online.