Voyage Cancellation And Refund Policies
Bookings can only be changed or cancelled by you or your travel agent. A cancellation charge may apply, depending on proximity to the departure sailing date. Please see the chart below for details. Note that no refunds will be made if you fail to board the ship, fail to arrive for your Cruisetour, or must depart early from the voyage or Cruisetour for any reason.
If you have purchased CruiseCare® travel protection: The CruiseCare Cancellation Penalty Waiver Program waives the non-refundable cancellation provision of your cruise ticket contract and pays you the value of the unused portion of your cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation for specified reasons. In addition, should you or your traveling companion need to cancel your cruise, you may be eligible for Cruise Credits equal to 75% of the non-refundable value of your prepaid cruise vacation.
Voyage, Cruisetour, and Hotel Cancellation Charges
Please note: Cancellation charges based on double occupancy. The policies shown here are for the United States and Canada only. Residents of any other country should contact their local office or travel partner.
|Days Prior to Departure||Cancellation Charge|
|91+ days||US $25 per person|
|90-60 days||20% of booked fare|
|59-30 days||50% of booked fare|
|29-15 days||75% of booked fare|
|14 days or less||100% of booked fare|
Refunds will be made directly to your credit card if you booked through Azamara, or to your travel professional if that’s how you made and paid for your reservation. Azamara is not responsible for any refunds that your travel professional fails to reimburse. Some travel professionals impose their own charges in connection with a voyage, including a flat service fee or a value-added charge for additional amenities or services. Charges or fees imposed by your travel professional will not be included in a refund from Azamara.
Cancellation of Hotel Stays Booked through Azamara
Azamara can book a hotel for you before or after your voyage (go to AzamaraClubCruises.com/HotelStays for details). If a pre- or post-voyage hotel stay is cancelled within 30 to 8 days prior to departure, guests are subject to a cancellation fee of 50%. No refunds will be made for guests who are “no shows,” who cancel within 7 days of departure, who depart from a hotel early, or who have improper documentation.
Guests who are eligible for a refund must return all documents issued by Azamara Club Cruises in order for a refund to be processed. The cancellation penalty for the hotel will be reflected in the booking 24 hours after the tour code is cancelled. The penalty will be applied to the booking.