• Stay Connected

Stay Connected

Stay Connected - People using laptops onboard

You may be off the grid, but you’re not out of touch. While at sea, you can stay in touch with family, friends and colleagues by cell phone, Internet/Wi-fi, phone, fax or mail. Please read this section carefully to learn about your options and applicable charges.

Internet / Wi-Fi

Prepaid internet packages can be purchased in incremental packages, based on the number of minutes you plan to use. Internet access on Azamara ships is available in eConnections on Deck 9, 24 hours a day, from the day of departure until 6:00 a.m. on debarkation day. Wi-Fi (Wireless Internet access) is also available through most of the ship. To take advantage of our wireless Internet service, you must bring your own laptop, which must have a wireless network card. Safari®, the default browser for Apple,® must be Version 3.0 or higher to ensure compatibility with the onboard wireless network. Due to the nature of Internet access at sea, service interruptions may occur.

Learn More About Our Internet Packages

 

Mobile Phones

Through an agreement with AT&T and Wireless Maritime Service, Azamara Club Cruises offers an advanced roaming network that lets you make and receive calls using your own mobile phone and telephone number. Gentle reminder: bring your cell phone charger.

AT&T Cruise Ship Packages

AT&T customers can take advantage of the AT&T Cruise Ship packages, which provide discounted rates while sailing aboard Azamara Club Cruises®. Now when you take a cruise, you can get away from it all but still stay connected to important things back home. To add one of the packages below, call +1.916.843.4685 (a free call from your wireless phone while onboard the ship).

Packages Monthly Cost Included Minutes Message Allowance
(Messages Sent)
Included Cellular Data
AT&T Cruise Ship Calling Package $30 50
Overage: $1/min
-- --
AT&T Cruise Ship Calling & Messaging Package $60 50
Overage: $1/min
100
Overage: $.50/message
(text, picture, video)
--
AT&T Cruise Ship Calling, Messaging & Data Package $120 50
Overage: $1/min
100
Overage: $.50/message
(text, picture, video)
100 MB
Overage: $10/10 MB

This offer is limited to and rates apply only to Azamara Club Cruises® and select other cruise ships. On-ship networks operate only while in international waters. Therefore, your AT&T Cruise Ship package allowances and overage rates for usage on-ship only apply when "Cellular at Sea" displays on your device. To the extent you are attached to land-based networks in Canada, Mexico and the Caribbean only, cruise ship allowances and overage rates also apply off-ship. Everywhere else, (including where "Cellular at Sea" is not displayed), pay-per-use rates apply, unless an additional current package offer applicable to the country visited is active on your line of service. Usage onboard a cruise ship is required. See att.com/cruiseships for a list of ships, Caribbean islands and additional offer details. This offer is available only through AT&T Customer Care. Eligibility rules apply. Availability, quality of coverage and services while roaming are not guaranteed. For rates and full details, see att.com/global and att.com/wirelesslegal.

More Details +

GPRS Data Service

If your home carrier supports GPRS data service, you can use a mobile phone service with compatible GPRS data-capable devices to check email, surf the web, and share photos while traveling, just as you would at home. Charges will be billed by your home carrier.

Checking Voicemail

Most users can check their messages by pressing and holding the "1" key. Please note that some home carriers charge for messages deposited to and retrieved from voicemail while a customer is roaming. Contact your home carrier Customer Service department with any questions about using your voicemail.

Text Messaging

If your home carrier supports GSM, text-messaging service is available on compatible GSM devices. Contact your home carrier Customer Service department with any questions about using text messaging.

All mobile phone users: As a courtesy to other guests, please set your ringer to vibrate and avoid loud conversations while in public areas.

Important information about charges and billing

Rates for mobile phone use are determined by your home carrier. Please note that calls to 800, 888, 866,and 877 numbers are not toll free. You will be billed by your home carrier for international roaming usage on your regular mobile phone bill. It can take up to 60 days for these charges to appear on your phone bill. Please contact your home carrier Customer Service department with any question about service, charges and billing procedures before departure. Azamara Club Cruises staff does not have access to your service information or billing records. Actual service availability depends on home carrier participation and service permissions.

Customer Service Telephone

Numbers for North American and popular International Carriers services are listed below. Please check with your home carrier for availability. Calls to USA, Canada, and the Caribbean: Dial 1 + area code and number, just as you would at home. Calls to other countries: Dial "+," the country code and the full number (CDMA users: Dial "011," the country code, and the full number).

Country Carrier Phone Number
USA AT&T 1-800-331-0500
  T-Mobile 1-800-937-8997
  Cincinnati Bell Wireless 1-800-391-3925
  Suncom 1-800-786-7378
  Sprint 1-800-777-4681
  Verizon Wireless 1-800-922-0204
  Alltel 1-800-255-8351
Australia Telstra 1300 48 2774
Canada Rogers Wireless 1-877-764-3772
Hong Kong Hong Kong CSL 852 2888 1010
Ireland O2 Ireland 1850 601747
  Vodafone Ireland 00 353 42 938 5504
Mexico Telcel Mexico 1-888-350-4035
Norway Telenor 47 810 77 000
Philippines Globe Telecom 63 27 301 212
  Smart Communications 1-888-350-4035
United Kingdom O2 UK 08 +44 705 678 678
  T-Mobile UK +44 7953 966 150
  Vodafone +44 7836 191 191

Visit Cellular@Sea for more information about your carrier.

Explanation of rates and charges

Mobile phone service is provided by Wireless Maritime Services. Requires compatible wireless phone and qualified wireless service with a home carrier provider that has a roaming agreement with Wireless Maritime Services. Your home network will determine the international roaming rates you pay for usage. Wireless Maritime Services provides CDMA ,GSM voice and GPRS data service. Other service features may not be available. Voice usage is measured during the time you are connected to our system, which is approximately from the time you press the button that initiates or answers the call until approximately the time the first party terminates the call. Voice usage for each call is billed in full minute increments with partial minutes rounded up to the next full minute. Data usage for each billing record will be rounded up to the next kilobyte and a cost will be associated with each billing record and rounded to the nearest cent. Availability, timeliness and reliability of service are subject to radio transmission limitations caused by system capacity, system repairs and modifications, your equipment, signal strength, weather and other conditions. You will only be able to call and text message to certain countries. Other restrictions and limitations apply for service. Wireless Maritime Services and your home carrier are not affiliates of Azamara Club Cruises, and are solely responsible for the services, charges and customer service support provided to you. You will be billed by your home carrier for your international roaming usage on your regular mobile phone bill.

 

Phone / Fax

Friends or family can reach you 24 hours a day via Azamara's Satellite Service. Your friends and family can contact the ship by calling (866) 459-8990. From outside the United States, they can call (732) 335-3297. The cost is USD $7.95 a minute and can be charged to American Express®, MasterCard®, Visa®, Discover® or Diners Club®. From outside the U.S., additional long distance charges apply.

Direct faxes can also be made from shore to ship by dialing one of the following numbers:

Ship Prefix Fax Number
Azamara Journey® 011.874* (636) 633-920 or 921
Azamara Quest® 011.874* (636) 633-920 or 921

*Fax Ocean Codes: Please be sure to use the appropriate ocean code when contacting the ship via fax:
871 - Europe
872 - Alaska/Hawaii
873 - Europe/Asia
874 - Caribbean/West Atlantic/South America

 

Sending and Receiving Mail

You'll be able to mail postcards and letters from various ports of call. Our Guest Relations staff can tell you how, when and where to post mail. Remember, in most cases you will probably arrive home before your mail. If incoming mail is received in port, it will be delivered to your stateroom as soon as possible.

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