• Service Animals

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Service Animals

Seeing Eye Dog

Azamara Club Cruises® welcomes service dogs on all ships.*Please note we do not accept pets.

A service dog is defined as "any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability." Service dogs are not considered pets.

Evidence that a dog is a service dog is helpful but not required (such as identification cards, other written documentation, presence of harnesses and/or tags or the credible verbal assurance of the person with a disability using the dog).

We provide 4 feet by 4 feet relief areas with cypress mulch to accommodate service dogs. Sod for sailings from the U.S. can be provided if ordered in advance and is available. Relief areas are provided on a shared basis with other service dogs onboard.

Please notify our Access Department at time of booking but no later than 30 days prior to sailing if a service dog relief area is needed.

Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.

Care and supervision of the service dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog.

Guests may bring a reasonable quantity of food and bowls for the dog onboard the ship at no additional charge. If refrigerated space is needed, notify our Access Department at time of booking but no later than 30 days prior to sailing.

Guests are responsible for obtaining all required permits for service dogs to depart the ship in non U.S. ports. A copy of these permits must be carried on the ship, and a copy left with Guest Relations Desk upon boarding the ship.

Visit the U.S. Department of Agriculture's website to obtain specific information on required documents for service dogs. All documentation and immunization requirements are established by government authorities and not Azamara Club Cruises. Please note requirements are subject to change without notice.

If the guest chooses to disembark the ship at a port at which the service dog must remain onboard, the guest must make arrangements to ensure that the dog is cared for. Note that the ship's staff is not required to care for the dog, nor can the dog be left in the stateroom unattended.

Guests are responsible for the behavior or damage caused by their service dog. A cleaning fee may be charged to the guest's shipboard account.

If the service dog's behavior creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at the guest's expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crewmembers, failure to use designated relief areas, sitting on furniture, eating from the table, etc.

If you have an animal that does not meet the definition of a service animal (i.e. a dog trained to perform a task) but must accompany you in order to assist you with your disability, please contact our Access Department at least 60 days prior to sailing.

Service Dogs to the UK Policy: In order for service dogs to sail on voyages ending in the United Kingdom, they must meet strict Pet Travel Scheme (PETS) requirements and the cruise line must be a Department of Environment, Food & Rural Affairs (DEFRA) approved carrier. Azamara Club Cruises currently does not accept service dogs on sailings to the United Kingdom.

For additional information, contact our Access Department

Toll-free: (866) 592-7225 (voice)
Fax: (954) 628-9622
E-mail: Special_Needs@AzamaraClubCruises.com
or have your local Travel Agent or International Representative contact us.

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