Getting On and Off the Ship

Getting On and Off the Ship

Airport Transportation

If requested in advance, Azamara Club Cruises^® can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation may be limited or not available outside the U.S. See a travel agent or contact us for details.

Extra Assistance at the Pier

Azamara Club Cruises offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Request special assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance to go onboard. During peak times there may be a wait for assistance.

while many ports provide easy access for wheelchairs and scooters, due to various conditions: steepness of the gangways, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.

We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.

Traveling From Ship to Shore

At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.

Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders.

Weather, sea conditions and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.

If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.

Ports that Require Tendering

For additional information, contact our Access Department

Toll-free: (866) 592-7225 (voice)
Fax: (954) 628-9622
E-mail: Special_Needs@AzamaraClubCruises.com
or have your local Travel Agent or International Representative contact us.