Okay, so I was having way too much fun to write every day for 12 days! I admit it, I procrastinated! But here I am, 6 days home from my Azamara Journey cruise and I am still wishing I was back on the ship! I have already written about my first impressions of the Journey, now I will write about my “lasting impressions” of the Journey. And there were plenty
It is so often that you travel, whether on a ship or at a resort, and something happens that disappoints you. The sad thing is that often, it can ruin what would otherwise be a great trip. Of course, at the end of the vacation you can always put your comments in the box, and although satisfying, it still leaves a bad taste about the experience. I must admit, that did happen to us on the Journey. What is amazing is how my disappointment actually became the best thing about the Journey! The first 2 mornings, the breakfast service was not so good. Coffee was consistently unlabeled (caf – decaf), dirty plates stood in front of guests for up to half hour (yet plenty of waiters around)…I would basically say that it seemed as though there was NO service. And that is not what we expected from such a luxury cruise. It seemed so unusual since every other point of service was excellent! But those mornings could definitely spoil everyone’s experience.
What happened on the 3rd day was truly amazing, and something I have NEVER seen before! Each guest was given a comment card and asked to complete it that day. The letter said that it was the Journey’s way of addressing any issues early in the 12 day cruise. I thought this was a fabulous idea! So I wrote down how pleased I was with everything except that morning breakfast service. What a GREAT opportunity for the Azamara Journey to say “We care and we want to make this a fantastic experience”! After handing in my card, breakfast service was impeccable! Yes, the lax service issue was addressed and resolved! I was so impressed with the results that it made those first 2 mornings a past memory! Hey, everyone makes mistakes, but to make the effort to correct it WHILE on the vacation is truly great service! SO KUDOS to the AZAMARA Journey Staff for that!