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CruiseCare Vacation Protection Plan

Cruisecare - Woman zip lining through trees

CruiseCare® is designed to give you peace of mind by protecting your cruise vacation investment. The plan covers you before, during, and after your trip with cancellation and interruption benefits, sickness and accident medical services, and baggage protection. CruiseCare Vacation Protection Plan is made up of a penalty waiver program, a travel insurance program and worldwide emergency assistance program. See below for a brief summary of CruiseCare's benefits. For further details please contact the CruiseCare administrator at 1-877-538-3816 or 1-516-342-2720, contact Azamara Club Cruises, or download the brochure.

Click below to review CruiseCare terms, conditions and plan sponsors if you booked your cruise before June 2, 2014, and/or your cruise is departing on/before December 31, 2014.
Download Brochure

Click below to review CruiseCare terms, conditions and plan sponsors if you booked your cruise on/after June 2, 2014, and you are sailing on/after January1, 2015.
Download Brochure

 

CruiseCare Cancellation Penalty Waiver Program

If you must cancel or interrupt the cruise portion of your voyage for specified reasons, Azamara Club Cruises will waive the non-refundable cancellation provision of your Cruise Ticket Contract and pay you the value of the unused portion of your prepaid cruise vacation. Also, should you or your traveling companion need to cancel your cruise for any other reason, you may be eligible for Cruise Credits of up to 75% of the non-refundable, prepaid cruise vacation cost. Important reminder: In the event of a claim, documentation in addition to your claim form may be required.

Brought to you by Azamara Club Cruises. For New York residents, the CruiseCare Cancellation Penalty Waiver Program is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC # 10952 under Policy/Certificate Form series TAHC5000.

 

CruiseCare Travel Insurance Program

CruiseCare provides a variety of coverages to protect you during your trip. Included coverages: trip delays, baggage protection, medical expenses and emergency medical evacuation. Underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC # 10952, under policy number: MZ0911036H0000A.

 

CruiseCare Worldwide Emergency Assistance Program

Services provided by On Call International

 

CruiseCare Overview

CruiseCare Cancellation Penalty Waiver Program
provided by Royal Caribbean International/Celebrity/Azamara Club Cruises
Trip Cancellation for Covered Reasons Cash refund up to total cruise vacation cost
Trip Interruption for Covered Reasons Cash refund up to total cruise vacation cost
Any Reason Cruise Credits 75% future cruise credits
CruiseCare Travel Insurance Program
provided by Stonebridge Casualty Insurance Company
Trip Delay
Coverage for the prepaid, unused sea/land arrangements, additional accommodations and traveling expenses to catch up if a guest is delayed en route to or from their cruise vacation.
Up to $500
Accidental Medical / Sickness Medical
Reimbursement if a guest becomes injured or ill during their cruise vacation.
Up to $10,000 each
Emergency Evacuation / Repatriation
Coverage in the event that a serious illness or injury requires a medical transport or air ambulance.
Up to $25,000 each
Baggage / Bag Delay
Reimbursement for necessary personal items if bags are delayed for 24+ hours.
Up to $1,500 / $500
CruiseCare Worldwide Emergency Assistance
provided by On Call International
CareFree Travel Assistance 24/7
Medical Assistance 24/7
Emergency Services 24/7
Within the U.S. and Canada: 1-866-509-7716 • Outside the U.S. and Canada, call collect: 1-603-328-1716

CruiseCare® Pricing

Cost of Voyage / Cruisetour CruiseCare Price
$4,001–$4,500 $339
$4,501–$5,000 $379
$5,001–$5,500 $419
$5,501–$6,000 $459
$6,001–$6,500 $539
$6,501–$7,000 $569
$7,001–$7,500 $599
$7,501–$8,000 $639
$8,001–$8,500 $679
$8,501–$9,000 $709
$9,001–$9,500 $749
$9,501–$10,000 $789
$10,000+ $799

Voyage costs and CruiseCare prices expressed in USD. Prices may change without notice.

 

Program Activation and Cancellation

You may purchase CruiseCare at any time between making your initial deposit and final payment of cruise charges. The plan's insurance coverage applies only during the covered trip. Be aware that your CruiseCare Cancellation Penalty Waiver takes effect only after 1) you have paid a deposit for your cruise and 2) you have paid for your CruiseCare plan cost in full, in addition to any cruise deposits due. Payment of your cruise fare alone will not activate any part of the CruiseCare program. Your CruiseCare plan cost is fully refundable if you cancel before the published penalty period for Azamara Club Cruises.

 

CruiseCare Contact Information

For a summary of the program terms, conditions, exclusions and program sponsors, please contact the CruiseCare program administrator (Berkely) at 1-800-797-4516 or 1-516-342-2720 or download the brochure. The CruiseCare Travel Insurance Program is provided in addition to other applicable indemnity or insurance programs, where permitted by law, and shall apply only after other benefits have been paid.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This program was designed and is administered by Aon Affinity Berkely Travel. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc.; (AR 244489); in CA, MN & OK, AIS Affinity Insurance Agency, Inc. (CA 0796465); in CA, Aon Affinity Insurance Services, Inc., (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY and NH, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

Carrier and Form Number Information: The CruiseCare Travel Insurance Program is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

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